Last updated: October 20, 2026
This Privacy Policy explains how Tamu.pk (“we”, “us”, “our”) collects, uses and protects your personal information when you visit tamu.pk, place an order, or contact us on WhatsApp, phone or email. By using our website, you agree to this policy.
1. Information We Collect
Information you give us
- Order details: full name, mobile number, email address (optional), city and delivery address
- Communication: messages you send us on WhatsApp, phone, email or through our contact and return forms
- Return requests: order number, photos and unboxing videos you share with us
- Account details: if you create an account, your name, email and password (stored in encrypted form)
Information collected automatically
- Device and browser type, IP address, pages visited, time spent on the site and how you arrived (for example, from Google or Facebook)
- Cookies and similar technologies (see section 5)
Payment information
For cash on delivery, we do not collect any card or bank details. If you pay online or by bank transfer, payments are processed by [bank / JazzCash / Easypaisa / payment gateway], and we do not store your full card or account numbers.
2. How We Use Your Information
We use your information to:
- Process, confirm, pack and deliver your orders
- Call or message you on WhatsApp to confirm orders before dispatch
- Share tracking updates and respond to your questions
- Handle returns, refunds and exchanges
- Prevent fake orders, fraud and misuse of cash on delivery
- Improve our website, products and customer service
- Send offers and updates only if you have agreed to receive them (you can opt out anytime)
3. How We Share Your Information
We do not sell or rent your personal information to anyone. We share only what is needed with:
- Courier companies (such as [TCS / Leopards / PostEx / Trax / M&P]) to deliver your parcel: your name, phone number and address
- Payment providers, if you choose to pay online
4. Advertising and Analytics
We may use tools such as Google Analytics, Meta (Facebook/Instagram) Pixel and [TikTok Pixel] to understand how visitors use our site and to show relevant ads. These tools may use cookies and collect information about your activity on our site. You can control ad personalization in your Google, Facebook and TikTok account settings.
5. Cookies
Cookies are small files stored on your device. We use them to:
- Keep products in your cart
- Remember your login and preferences
- Understand site traffic and improve performance
You can disable cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly.
6. Marketing Messages
If you agree, we may send you offers and new arrivals by WhatsApp, SMS or email. You can stop these at any time by replying “STOP”.
7. Data Security
We take reasonable steps to protect your information, including a secure SSL connection (https), restricted access to customer data, and trusted service providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. How Long We Keep Your Data
We keep your order information for as long as needed to fulfil orders, handle returns and warranty issues, prevent fraud, and meet legal, tax and accounting requirements. Return photos and videos are deleted after the return case is closed, unless needed to resolve a dispute.
9. Your Rights
You can ask us to:
- See the personal information we hold about you
- Correct wrong or incomplete information
- Delete your account and personal data, except where we must keep it for legal or fraud-prevention reasons
- Stop sending you marketing messages
To make a request, contact us using the details below.
10. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. Parents or guardians who believe a child has shared information with us should contact us so we can delete it.
11. Third-Party Links
Our website may contain links to other websites, such as courier tracking pages or social media. We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, contact us.