Return & Refund Policy

At Tamu.pk, we want you to be happy with every order. Every eligible return comes with a 100% money-back guarantee. Please read the conditions below carefully before placing your order.

1. Confirm Before You Order

To avoid returns, please message us on WhatsApp before ordering if you have any doubt about size, colour, features or use. We are happy to send extra photos or a video of the actual product.

2. 24-Hour Return Window

Return requests must be submitted within 24 hours of receiving your order through our Return Request Form.
Requests made after 24 hours will not be accepted.
Items sent back without first submitting the form will not be accepted.

3. Return Conditions

A return is accepted only if the product is sent back exactly as you received it:

Unused and unwashed
Clean, with no stains, smell, scratches or marks
In its original box and packaging, with all tags, accessories, cables, manuals and free gifts included

We do not accept:

Used, dirty or damaged items
Items with missing parts, box or accessories
Items damaged by misuse, dropping or water

4. Unboxing Video Required for Damaged or Wrong Items

If you receive a damaged, faulty or wrong item, you must submit a clear, uncut unboxing video recorded while opening the parcel for the first time, along with the return form. Claims without an unboxing video cannot be approved.

Tip: always record a video while opening any parcel.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Cosmetics, skincare and makeup
Hair care products, hair oils and wasma powder
Herbal and wellness products, such as shilajit
Personal care items such as combs, applicators and trimmers
Items bought on clearance or final sale

These items are still eligible for return if they arrive damaged, faulty or wrong (see section 4).

6. Return Shipping

Reason for return	Who pays return shipping
Wrong item (with unboxing video)	Tamu.pk, or we arrange a pickup
Change of mind (item unused and as received)	Customer; original delivery charges are not refunded

Please send returns only to the address we share with you after your request is approved.

7. Refunds

Once we receive and inspect the returned item, your refund is processed within [3–5] working days.
Refunds are sent via [bank transfer / JazzCash / Easypaisa].
You may choose an exchange or store credit instead of a refund.

If the item fails inspection (used, damaged or incomplete), it will be sent back to you and no refund will be issued.

8. Refusing a Cash on Delivery Parcel

Refusing a confirmed cash-on-delivery order at the door causes us delivery and return losses. Customers who refuse confirmed parcels without a valid reason may no longer be offered cash on delivery and may be asked to pay in advance for future orders.

9. Order Cancellation

You can cancel your order free of charge before it is dispatched by messaging us on WhatsApp.
Once dispatched, the order cannot be cancelled. Please follow the return process above.

10. How to Request a Return

Fill in the Return Request Form within 24 hours of delivery.
Include your order number, phone number, reason for return, and photos or an unboxing video.
Our team will review your request and reply within [24 hours] on WhatsApp.
If approved, pack the item securely in its original packaging and send it to the address we provide.